REFUND POLICY (HASSLE FREE)
Customer satisfaction is very important to us. Black Forest Decor
has a 5 star rating issued by Yahoo Shopping for excellent customer service. Please read our hassle free 60 day return policy.
Damaged item - We will replace any damaged item at no cost to the buyer, as
long as we are notified within 5 days after merchandise has been received.
Not satisfied - If you are not satisfied with the merchandise you purchased
from our site or catalog, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning
merchandise to obtain the correct return address for your package. The merchandise must be in excellent unused condition and adequately packed with original packing material and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.
From time to time, we may provide promotional offers such as discounts or free
services. The promotional offers are only valid from the time they are issued
to the expiration date advertised in the ad. To take advantage of these offers
a coupon code must be used when ordering. Customers can not use more than
one coupon code per order (can not take advantage of two different promotional
offers for the same order). Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A.
CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. We will replace the merchandise if it is damaged at no cost to the buyer.
Customer Service telephone number 1-877-208-6215
If you have any questions please email us at firstname.lastname@example.org